The NSHC Patient Advocacy Program is here to assist you. If you need assistance navigating through your health care delivery system, please ask to speak with the Patient Advocate at (907) 443-4567 or email at *protected email*. The Patient Advocate is located on the first floor of the Norton Sound Regional Hospital, near the Travel offices. If you have a complaint, concern or suggestion regarding any aspect of your care, please ask to speak directly to the person involved, that person’s supervisor or the department director. If you have voiced your concern to the department director and feel it has not been resolved, or if you wish to make a formal complaint, please speak with the patient advocate.
We want to hear about your concerns so we can correct problems. You may be asked to put your complaint in writing. Please give detailed information. If you like, you can use this format in submitting complaints:
- The problem: Clearly state what’s wrong with your health care
- The solution: Politely state what you believe will resolve your concern
- The recap: State why you’re disappointed in your health care
- The deadline: Provide a date by which you’d like a response
Written complaints will receive a response within 30 days or sooner.
The patient advocate can also help you appeal a medical bill from another medical facility, if you followed the NSHC policy for a referral. Please give the Patient Advocate a copy of the bill.